Onto other important things. I love great customer service. Mostly because I've been the on the end of the phone giving good service. I recognize good service - and I abhor bad service. Makes me want to jump through the phone line and say, listen buddy if it wasn't for people like me buying this product you wouldn't have a job, so smarten up. But maybe I'd say it on other words not so eloquent. ha.
I got some really good customer service today from Janice at Dahle (pronounced Dah-LEE) on my paper cutter. My husband bought me the Dahle 550 in 2004 (maybe 2005) for my birthday. An expensive purchase at 189.00 but so worth it. I've never changed the cutting head. EVER not one single new blade. It's a self sharpening unit. Cuts like buttah. I love my cutter. And it gets a lot of use. For the last two years in a row I have created pages for EK Success for AC Moore headers - and each page is reproduced 155 or more times. That's a lot of cutting even when Prism sends us the cardstock trimmed to size. All the journaling blocks, photos and mistakes have been cut on that trimmer...not to mention every other thing I have cut in the last 4 or 5 years. But, it needs a new blade. It still cuts nicely, but when I want to trim that 1/16" of an inch of something sometimes I get a ragged edge, and I can't have ragged edges for any of my work!
So I called Janice today because I hadn't gotten a response to my Web communication on their site. Janice, she's a doll. You should call her just to say hi! She was awesome - as much as my Dahle rocks so does she! So, thanks Janice - for making a come back with good customer service...people that give good CS are a dying breed!! I appreciate your help and, after all we are fellow New Englanders!
If you need a new heavy duty, high speed low drag cutter, get yourself a Dahle...you'll be happy you did.
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